Hevlon Cosmetics – Returns Policy
At Hevlon Cosmetics, we strive to provide you with the highest quality beauty products. However, we understand that sometimes a product may not meet your expectations or you may encounter issues during the purchasing process. We want to make sure you have a hassle-free experience when it comes to returns and exchanges. Please take a moment to review our Returns Policy below:
1. Returns Eligibility:
1.1. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
1.2. The following items are not eligible for return:
Downloadable software products
Personal care items (e.g., brushes, sponges, etc.) unless they are unused and in their original packaging due to hygiene reasons.
1.3. Returns for sale items or promotional items are accepted under the same conditions as regular priced items.
2. Return Process:
2.1. To initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach us via email at [customer support email] or by calling [customer support phone number]. Please provide your order number and a detailed explanation of the reason for the return.
2.2. Once your return request is approved, we will provide you with a return merchandise authorization (RMA) number along with further instructions on how to proceed.
2.3. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service to return the item to us.
3. Refunds and Exchanges:
3.1. Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If approved, we will process your refund or exchange.
3.2. Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card company.
3.3. If you requested an exchange, we will ship the replacement item to you as soon as possible, subject to availability. If the item is no longer available, we will issue a refund instead.
4. Shipping Costs:
4.1. Shipping costs for returning an item are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
4.2. If you are returning an item with a value over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Damaged or Incorrect Items:
5.1. If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving your order. We will gladly assist you in resolving the issue by offering a refund, replacement, or any other appropriate solution.
5.2. Please provide clear photos of the damaged item(s) or any discrepancies in your order to help us process your request more efficiently.
We value your satisfaction and aim to provide excellent customer service. If you have any further questions or concerns regarding our Returns Policy, please don’t hesitate to reach out to our customer support team.